Returns & Refunds

All NEW items (with the exception of Special Order and Used items) are backed by a 15 day return policy.  Returned items must be in new and unused condition in its original packaging to be accepted.  All returns will be thoroughly inspected, and refunds will only be issued after products have been approved for a refund.  Please allow 3-5 business days to process refunds and all refunds will be credited to the original form of payment.

For online purchases, original shipping fees will not be refunded.  Refunds will be made minus return shipping fees back to our warehouse.

SPECIAL ORDER ITEMS

No returns or refunds will be processed for special order items.  You may still qualify for store credit if the item/s being returned have not been used, damaged, and is still in the original undamaged packaging.  To receive store credit, please follow the same return process.  For online purchases, original shipping fees will not be refunded nor qualify for store credit.  Store credit will be made minus return shipping fees back to our warehouse.

TO PROCESS A RETURN

To process a return, please email us at orders@nine11design.com with a subject line that reads "RETURN ORDER #(provide order number)".  Please provide the following in your email message: order number, name on the order, and a contact phone number.  Once a return has been approved, you will be emailed an RMA (Return Merchandise Authorization) Number with shipping instructions and shipping label.  Returns must be received within 15 days of receiving your RMA number.